CUSTOMER SERVICE ASSISTANT EUROPE (M/F)

Job description

SPYDER specializes in high-end ski apparel and uses innovative technologies and partners. With a deep heritage in alpine skiing and ski racing, SPYDER has been the official partner of the U.S. Ski Team for over 30 years. After 40 years as a leading skiwear brand, SPYDER continues to evolve with a commitment to innovative materials. SPYDER's unique design and quality are appreciated by countless ski enthusiasts and professional skiers around the world.

Reporting to the European Sales Manager, you will be the main contact for European customers for the SPYDER brand (direct customers and key accounts). You will contribute to the development of the customer service of our wholesale distribution network.

Your missions and responsibilities will be, in a non exhaustive way:

• Management of a customer portfolio on the entire European market, both direct and key accounts
• Be the administrative interface with key accounts
• To be the guarantor of the follow-up of the order cycle (delivery-litigation-return)
• Manage shipping, delivery and return documents in conjunction with the logistics department
• Respond to any request, quickly, efficiently and professionally
• Assist in the organization and follow-up of the shipment of collections
• Work in collaboration with internal and external teams (sales force, logistics, accounting)
• Respect and apply internal procedures relating to order management (rates, discounts, commercial conditions, returns, etc.)

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CUSTOMER SERVICE EUROPE ASSISTANT (M/F)

SPYDER specialises in premium ski wear using innovative technologies and partners. With a deep heritage in alpine and ski racing, SPYDER has been the official partner of the US Ski Team for over 30 years. After 40 years as a leading ski apparel brand, SPYDER continues to evolve with a passion for innovative, progressive materials to keep skiers warm, dry and comfortable. SPYDER unique design and quality is loved by countless ski enthusiast and pro skiers around the world.

Attached to the European Sales Admin Manager, you will be in direct contact with our European customers. You will contribute to the customer service development of our wholesale distribution network.

Your tasks and responsibilities will be:

• Management of wholesale accounts over several markets in Europe
• Be the administrative interface with key accounts
• Monitor the order book right through to the delivery (order cycle)
• Manage shipping and return documents in conjunction with logistic department
• Respond to customer service issues in a timely & efficient manner and provide excellent service.
• Participate in the organization and the follow-up of samples products
• Work in collaboration with internal and external teams (sales force - logistic - accounting)
• Follow all internal procedures pertaining to the orders management (prices, discounts, sales terms & conditions, returns, warranties...)

Profile required

• You have a minimum of 2 years experience in commercial and administrative management, and have at least 3 to 5 years of confirmed experience in a similar position, ideally in the textile industry.
• Organized, rigorous and reactive, you have excellent interpersonal skills as well as telephone and commercial skills.
• Your availability, team spirit and professionalism will be essential assets to succeed in this position.
• You have a very good practice of Excel and Pack Office.
• Fluency in English is essential. German would be highly appreciated.

Type of contract : Full time permanent contract - Location : Anglet (64) and telecommuting (2 days / week)

With 30 years of experience and expertise with California-based brand Volcom, Liberated Brands distributes and creates quality products with a creative spirit. Liberated Brands Europe is the master licensee for the global apparel, accessories and outdoor brands Volcom, Electric and Spyder. A young and leading action sports apparel company, Liberated Brands Europe is headquartered in southwest France.

Interested in joining the Liberated Brands group?
If this is your challenge, we look forward to meeting you!

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• Studied administrative and commercial management with 3-5 years' experience in customer service ideally in textile industry/ski industry.
• Organised, rigorous and sharp, you have excellent customer service skills, team spirit, professionalism and availability will represent essential assets to succeed in this job.
• You must have a good understanding of Office pack, mainly Excel.
• A fluent level of English is essential. German speaking would be a plus.

Type of contract: Full-time, permanent job - Location: Anglet, France (64)

With 30 years of experience and expertise with the Californian, brand Volcom, Liberated Brands distributes and creates quality products with a creative spirit. Liberated Brands Europe is the master licensee for the global outdoor, apparel and accessories brands Volcom, Electric and Spyder. A young and leading action sports textile company, Liberated Brands Europe is headquartered in South West France.