NIXON

CUSTOMER SERVICE DEPARTMENT (H/F)

Soorts-Hossegor (40)|CDD

Durée : 3 months | Date de début : 02/11/2018 | Salaire : 1900 euros / month


Description du poste

At Nixon, it is through life’s adventures where inspiration and collaboration combine and take shape to become products we create.
We are proud of more than 15 years of history, our roots and heritage while steadily aspiring to rise up to new horizons, develop and grow our brand and team of ridiculously talented individuals further.
Working for Nixon means being part of an international, dynamic and passionate group of people, multi-lingual, multi-channel and multi-category. We are as diverse as the environment we operate in, stretching all the way from our origins in the action sports industry up to the lifestyle market, and premium watchmaking.
We believe that passion drives performance and that perfection comes from always giving your best. We care about the little things, while thinking big. Are you ready to be part of this ?

Nixon needs you to help fulfill the new projects in the NIXON world.
Our team is growing and this is why under the responsibility of your supervisor, you will be part of our projects: being in permanent contact with B2C and B2B customers in order to manage orderbooks and provide the best services.

Nixon Europe is looking for a short term position for the Customer Service Department.

You will mainly assist the B2C crew (Salesforce CRM) and will be the back-up for the Commercial department in their daily tasks.

You will help the Nixon team during the holiday season.

You will manage orderbooks for B2B and B2C clients:

  • Record and track orders
  • Communicate on stocks and prices
  • Manage after sales services
  • Help with B2B and B2C returns management
  • Assist the Sales and Operations Departments
  • Assist the E-com Department (website, frauds, translations…)

You will work closely with the CS team and the sales reps / agents.
This position will allow you to discover how a medium size business operates and will help you gather the necessary experience so as to evolve in a commercial business environment.

Profil requis

With excellent interpersonal skills, you have a good business & communication knowledge.
You are known for your commitment and your capacity to fit into a young and dynamic team.
You speak English and German (a third language is a plus).
You have good knowledge in “Microsoft office” (Word, Excel…) and CRM system (Salesforce).
You have good organizational skills.
Prior experience is not necessary but would be appreciated.

Working hours will be 39 hours per week.

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