OPERATIONS & CUSTOMER SERVICE ASSISTANT – SHORT-TERMS CONTRACT (M/W)

Description du poste

We are seeking an Operations & Customer Service Assistant to join our Operations department on a 6-months contract at our European headquarters. Reporting to our department Manager, your responsibilities will include: assisting with daily supply chain tasks and managing the order book, maintaining constant communication with third-party warehouse(s), and ensuring smooth logistics operations. In your Customer Service, you will primarily focus on serving wholesale customers, providing excellent communication and general after-sales services, assisting with Sales administration tasks, such as samples and season launch tracking, and serving as a backup for our Direct-to-Consumer (D2C) CS team especially during holiday seasons. You will be responsible for delivering exceptional consumer experiences and meeting brand KPI goals.

You’ll be part of our Operation & CS team, in assisting with all daily logistics tasks, and supporting Customer Service:

• Assist in managing EMEA order book and stocks, and participate in daily supply chain tasks
• Ensure smooth supply chain communication flow for orders, returns and stock updates
• Handle general customer enquiries with excellent service
• Collaborate closely with our Service center to ensure efficient service and return processes for customers
• Provide support to consumers with sales order assistance and maintain accurate order book records
• Assist with daily Sales administration tasks
• Participate in sales season launches, samples organization and sales-related communications
• Work closely with the Operations team to monitor daily Direct-to-Consumer (D2C) order flow
• Assist the Accounting team with customer refunds and payments
• Provide support to the E-commerce Department with quick assistance and translations

Profil requis

• With excellent interpersonal skills, you possess a strong understanding of business and logistics knowledge.
• You are recognized for your dedication and ability to integrate seamlessly into a young and dynamic team.
• You speak French and English fluently, and are familiar with Spanish (other languages are also welcome for discussion).
• You have good knowledge of supply chain and logistics’ operations, as well as customer communication practices.
• Experience with ERP systems (Microsoft Dynamics Navision), and proficiency in Microsoft Office, especially Excel, is advantageous.
• Demonstrating a keen eye for detail and strong organizational abilities, you excel at managing multiple projects simultaneously.
• You have good organizational skills & capacity to assess workloads and prioritize tasks based on urgency.
• Previous experience in Logistics and/or Customer Service would be highly valued.