Customer service department manager
Nature
The customer service department manager is the interface between the production department and brand sales teams. His/her role is to deal with technical issues and to find solutions to problems relative to quality. He/she collects and analyses information to offer a diagnosis and possible solutions. From a practical perspective, the position is characterized by the production of detailed report sheets, which will then be used by the R&D department.
Mission
Assuming responsibility for management of any anomalies
Supervising deliveries and logistics
Coordinating and implementing corrective actions, relative to the company and commercial department.
Compétences
Excellent relations with various partners
Strong understanding and knowledge of logistics and commercial departments
Diplomacy and reactivity
Legal skills
Accès
Solid knowledge of products is the essential requirement to be able to appropriately ensure the role of customer service manager.