Customer Service Manager
Description
The customer service manager is the interface between production and the brand's retailers. Their role is to answer technical questions and solve quality problems. He/she gathers and analyzes information to propose diagnoses and applicable solutions. Materially, his work is characterized by the drafting of summary sheets which serve as support for the R&D department.
Nature
The customer service manager is the interface between production and the brand's retailers. Their role is to answer technical questions and solve quality problems. He/she gathers and analyzes information to propose diagnoses and applicable solutions. Materially, his work is characterized by the drafting of summary sheets which serve as support for the R&D department.
Mission
Chargé de la gestion des anomalies survenues
Veille des modalités de transports et de logistique
Coordination et mise en place d’actions correctives en relation avec l’exploitation et les commerciaux
Skills
Excellent relationnel avec les différents partenaires
Connaissance de la logistique et du service commercial
Diplomatie et réactivité
Compétences juridiques
Access
Good product knowledge is a prerequisite for the role of customer manager.